About Direct Delivery
Table of Contents
峠の釜めし and other specialties
We deliver boxed lunches and food.
How to order
Contact: 荻野屋 Metropolitan Division, Inc.
We accept orders by phone, fax, website, and e-mail.
The order is not confirmed at the time of submission.
We will contact you shortly after confirming delivery availability.
mail (usu. in phrases like "e-mail", "text message", etc.)
Reception hours: 24 hours
home page Application Form
mail (usu. in phrases like "e-mail", "text message", etc.)syutoken@oginoya.co.jp
Replies and acceptance will be sent on the next business day or later.
About delivery time
Delivery time 11:00-18:00
- We will make every effort to deliver on time, but please understand that we may not be able to meet your requested delivery time due to unavoidable traffic conditions.
- *Special delivery time requests, etc. may be accepted. Please contact us for details.
About Reservations
As a rule, orders are processed within 5 days.Contact us by the morning beforePlease make sure that the following information is available to us.
Delivery Conditions
We accept the following delivery distances and order amounts.
Distance from the following manufacturing bases will be used for calculation.
〒168-0074
TOYA3Building B1F, 1-8-4 Kamitakaido, Suginami-ku, Tokyo
*If the above minimum amount is not met, a separate delivery fee will be charged.
For orders from one bento box, please contact us.food deliveryYou can also take advantage of the following
■ 20,000 yen～Please contact us for more information.
■ 30,000 yen～ We will accept your request.
■ 50,000 yen ～ We will accept your request.
- Due to the limited number of delivery vehicles available at certain times of the day, we may not be able to accept the delivery.
- We will make every effort to deliver on time, but please understand that we may not be able to meet your requested delivery time due to unavoidable traffic conditions.
- If the above minimum amount is not met, a separate delivery fee will be charged.From 5,000 yenWe will receive a copy.
Please note that delivery is outsourced.
Cancellation and Quantity Change
- Please contact us by the morning of the day before the date of use for quantity changes.
- Cancellations must be made by the morning of the day before the date of use.
- 50% of the product price will be charged for cancellations made after 2:00 p.m. on the day prior to the date of use.
- 100% of the product price will be charged for any cancellations made on the day of the event.
*Please note that requests received outside of business hours will be processed on the next business day.
Payment Methods
When placing an order, please make sure that thecashorbillPlease select the payment option.
Cash payment
We will provide you with a receipt upon delivery.
Please be sure to prepare change in advance.
For bill payment
We will bring it to you at the time of delivery.
Empty Container Collection
one recovery5,000 yen～We will accept your request.
Please help us separate paper, plastic, leftover food, etc.
Other precautions
- Due to the nature of our products, please refrain from returning or exchanging items for any reason attributable to the customer.
- If the product is defective, please contact us immediately. We will replace or refund depending on the situation.
- Avoid direct sunlight, high temperature and high humidity, and consume as soon as possible regardless of the expiration date.
- Please be sure to leave the defective item(s) as is. Failure to do so may result in the item not being eligible for an exchange or refund.
English 
日本語